At Kuueza, we are passionate about providing visibility and accessibility to the informal & formal merchants in Africa enabling them to trade products and services online, across country borders and to the United States. Our patent pending e-commerce mobile app and web platform is committed to advancing the developing digital infrastructure on the African continent. Kuueza creates an opportunity for vendors in forgotten corners of their region to use their mobile phones to sell their products and services globally.
Registering for Kuueza is free. Users are responsible for shipping, VAT, customs clearance charges (when applicable), and order processing fees.
Download the App for Kuueza Merchant from the App Store and Google Play once launched. Follow prompts and register with your details.
English and French.
Note that these terms and conditions constitute a legal agreement between you (the merchant) and/or you (consumer/user) and Flutterwave (the service provider). You may not access or use any Flutterwave services unless you agree to abide by all the terms and conditions as contained in the referenced agreement.
Self-shipment option available plus Ground |Air |Sea
Merchants can reply to Users once contact is initiated by the User. Merchants and Users may also communicate via direct messaging on the app, private emails and/or by telephone.
Shipping cost varies and the merchant will provide the buyer with details.
Delivery schedules vary based on the selected priority delivery preference, selected courier, shipment method (air, ground, or sea), custom order and location. Merchants will confirm estimated timeline with the courier and provide the buyer with the details.
Merchants are required to provide buyers with tracking details enabling the user to track purchases online or by phone.
Cancellation policies vary based on each merchant and the type of product/service. Buyers are encouraged to inquire with each merchant prior to placing orders.
Return/Refund policies vary based on merchant and product/service. Buyers are encouraged to inquire with merchant prior to placing any orders.
You can set up what payment type you prefer on your profile when setting up your account. Regardless of the payment method you choose the Payment will be made directly into your bank account or Mobile Money (MoMo) account extra charges for payment made to your accounts is your responsibility and depends on your bank charges
Kuueza Merchants further acknowledges and accepts the full responsibility to comply with the prohibited list referenced in the attached links provided by our payment gateway partners at Flutterwave. Terms & Conditions https://wwww.flutterwave.com/us/terms E-Merchant Agreement https://www.flutterwave.com/us/merchant-service-agreement.
Video tutorials are available on the Kuueza YouTube channel and on the app under Help & Support.
Not currently. The priority is to get Africa connected using the most widely available method which is mobile phones. The web version will be available in 2021.
Your account can be deactivated by selecting the deactivation link in the profile section of the app.
A request to delete a user account must be submitted via email to: firstname.lastname@example.org.
If you have any additional questions or concerns, please email our customer service department at email@example.com.