Resources: Help Center

  • Are all products on Kuueza is quality and genuine?
    Kuueza core value is to build trust while offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately removed from Kuueza. Please send an email to info@kuueza.com if you think a product listed on our website or mobile app does not meet these standards.
  • Do I need an account to shop on Kuueza
    Yes, you do need to have an account created to be able to purchase and have your good delivered as well as monitor your services delivered as at when needed.
  • How do I place an order on Kuueza?
    Shopping on Kuueza is easy! We enable our customer to shop simple and seller to sell global. You have option to chart with the seller, request for quotation, or ask about a specific service that meet your need. Just follow the steps below:
    - Click on 'buy now', to add this product to your cart,
    - Click on 'cart' in the top right corner,
    - Register/Login into your account by entering your email and password,
    - Enter your shipping/billing information,
    - Choose your preferred payment option,
    - Click on 'Confirm order' to proceed to payment and complete your order.
    Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.
  • How do I pay on Kuueza?

    You can choose from the different payment methods available on Kuueza. Please find below the list of available payment methods:

    - Mobile Money Transfer
    - Bank Deposit/Transfer
    - PayPal
    You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
  • Are there any hidden costs or charges if I order from Kuueza?
    There are no hidden costs or charges when you order from Kuueza. All costs are 100% visible at the end of the checkout process.