ONLINE RETURN POLICY 

Effective as of: March 29 2024

1. RETURNS & EXCHANGES. For items purchased online by retailers, returns and exchanges are accepted within 10 days of purchase before they are shipped out from seller country of origin to buyer address globally. To initiate a return or exchange, please contact us at sales@kuueza.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
2. RETURN SHIPPING.Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS.The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and food product are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS.Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.

5. FORM OF PAYMENT.Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. OTHER TERMS AND CONDITIONS.

Please request a sample before you place a large order over $5000

If you have any questions about this return policy, please contact us at sales@kuueza.com

IN-STORE RETURN POLICY 

Effective as of: March 29 2024

1. RETURNS & EXCHANGES. For items purchased in-store, returns and exchanges are accepted within 15 days of the original purchase with a valid receipt or proof of purchase.
2. ELIGIBLE ITEMS.The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and food items are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

3. CONDITION OF ITEMS.Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.

4. FORM OF PAYMENT.Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

5. OTHER TERMS AND CONDITIONS.

Please request a sample before you place a large order over $5000